"Is there too much complaining in your culture? The next time someone moans about something, try asking, 'So what's the next action?' People will complain only about something that they assume could be better than it currently is. The action question forces the issue. If it can be changed, there's some action that will change it. If it can't, it must be considered part of the landscape to be incorporated in strategy and tactics. Complaining is a sign that someone isn't willing to risk moving on a changeable situation, or won't consider the immutatble circumstance in his or her plans. This is a temporary and hollow form of self-validation."
that's all i'm saying. it takes energy to think about what to do next and make a decision, but it takes energy to complain, too, and complaining gets you nothing. maybe some attention, but no progress, and i don't know about you, but i'd take progress over sympathy any day.